Shipping & Delivery Policy 

At The Derma Plus, we ensure fast and reliable delivery across Bangladesh.

  • Delivery Areas: We deliver nationwide through trusted courier partners. International shipping is not available.

  • Processing Time: Orders are processed within 24-48 hours (excluding weekends & holidays).

  • Delivery Time:

    • Dhaka: 2-3 working days

    • Outside Dhaka: 3-7 working days

    • Delays may occur due to unforeseen circumstances.

  • Shipping Charges: Displayed at checkout. Free shipping may apply for special promotions.

  • Order Tracking: Tracking details will be sent via SMS or email. Contact us if you don’t receive an update.

  • Failed Delivery: If undelivered due to an incorrect address or unavailability, re-delivery charges may apply.

Damaged/Missing Items: Report within 24 hours with photos for replacement or refund.